How can we help?


We try to cover all of your most asked questions here but if yours isn't listed please don't hesitate to get in touch.

Discretion policy

Are your packages discreet?

Yes! Nosy neighbours and curious colleagues won't have a clue what you got packin'. 

Shipping is discreet and our packages will never say ‘Costeca.’ externally. No one will know what you have purchased by looking at the box. Check Discreet Packaging

How will my purchase appear on my bank statement?

For your discretion, transactions will appear as ‘SP*COSTECA ’.

Choosing a toy

I can’t decide what to buy - help!

If you would like advice about what products to buy for you (or a friend) please feel free to drop us an email at and we will be happy to assist you. 

Queries about your order

I want to include a gift message

If you would like a gift message adding to your order please email with your order number and the message you would like to include. If the order has not been packed yet, we will be happy to add this for you. 

Our packages do not reference any product prices or discounts used

Can I cancel my order?

If you need to cancel your order please email us as soon as possible at and include your order number. If the order hasn’t been packed yet, we can cancel this for you and issue a refund. Once your order has been packed, we are unable to cancel your order.

My toy won’t turn on, what should I do?

Ensure your toy is fully charged - many toys are shipped without their batteries charged. Some battery-operated toys have a little paper slip in the battery compartment - you have to remove this before your toy will work. A lot of vibrating toys have travel locks, make sure you read the instructions to your toy to find out how to properly unlock it. 

If you are still experiencing problems then drop us an email at

Why are sex toy materials so important?

Because you should understand what you’re putting near your bits! Everything we stock is 100% body safe.